FAQs — Hello Lymph
Welcome to our FAQ page!
We’re here to answer every question, even the ones you were shy to ask. If it matters to you, it matters to us.
Where do you ship?
We currently ship throughout the United States. International shipping is coming soon!
How much is shipping?
Standard shipping rates are calculated at checkout based on your location and order size.
When will my order ship?
Orders are typically processed within 1 (one) business day. You’ll receive an email confirmation with tracking details as soon as your order ships.
How long does delivery take?
Shipping times vary by location, but most orders arrive within 3–7 business days.
Do you ship internationally?
Not yet, but we’re working on it! Sign up for our newsletter to be the first to know when we do.
Can I track my order?
Yes! Once your order ships, you’ll get an email with a tracking number so you can follow your package.
My package says “delivered,” but I didn’t receive it. What should I do?
Start by checking with neighbors or your local post office. Still no luck? Email us at hello@hellolymph.com, we’ll help resolve it quickly.
Can I change or cancel my order?
If your order hasn’t shipped yet, email us right away at hello@hellolymph.com. We’ll do our best to help.
Do you deliver to PO Boxes or military addresses?
Yes, we do.
What’s your return policy?
We accept returns on unopened, unused products within 30 days of delivery. Please reach out to hello@hellolymph.com for help.
Can I exchange a product?
If you ordered the wrong item or size, email us at hello@hellolymph.com and we’ll help you make it right.
My item arrived damaged, what now?
We’re really sorry about the inconvenience! Send us a photo of the damage at hello@hellolymph.com and we’ll send you a replacement.
How do I use the Lymphatic Drainage Massage Cream?
Apply a generous amount to clean, dry skin. Use upward strokes and gentle pressure, always moving toward the heart. For full instructions, visit our tutorial page.
What size should I buy: 10oz or 35oz?
The 10oz is perfect for personal use and weekly rituals. The 35oz is ideal for professionals or those who do daily self-massage.
Is the Massage Cream safe for sensitive skin?
Formulated with nourishing ingredients like aloe vera and almond oil, our cream is designed to be gentle. However, always patch test first if you have any sensitivities.
Can I use the Massage Cream during pregnancy or breastfeeding?
Yes! This cream is used regularly on pregnant and breastfeeding clients at the Detox by Rebecca spa. It was formulated to be safe, gentle, and nourishing. But if you have specific concerns or medical conditions, it’s always a good idea to consult your healthcare provider.
Is the Massage Cream vegan and cruelty-free?
Yes, it is!
What does the Aroma Spray smell like?
Imagine stepping into a calm, luxurious spa: clean air, soft florals, and a light citrus lift. That’s the essence of our Aroma Spray. It’s a subtle, long-lasting scent that feels both refreshing and elegant, without ever being overpowering.
Can I spray the Aroma Spray on my skin or clothes?
Our Aroma Spray is designed to scent the air and household linens such as pillowcases, bedsheets, towels, and curtains. It’s not intended for use on skin or clothing, as natural fragrance ingredients may not be suitable for direct contact or delicate fabrics. For the best experience, mist it into your space or onto washable home textiles.
How long does the scent last?
The elegant fragrance lingers beautifully for hours, creating a calm, luxurious atmosphere wherever it’s sprayed.
What’s the difference between the AM and PM Tea Strips®?
The PM Tea is completely caffeine-free, crafted to support deep rest and lymphatic flow overnight. The AM Tea contains clean, natural sources of caffeine like matcha and guarana to gently boost energy, support metabolism, and help reduce bloating as part of your morning ritual, without the jitters of coffee.
Can I use the teas daily?
Yes. These teas were made to be part of your everyday routine. When used consistently, they help support your body’s natural detox rhythm, reduce bloating, boost energy, and promote deeper rest. Morning and night, they help keep your lymphatic system flowing.
Can I use the teas if I’m pregnant or breastfeeding?
Yes, the ingredients in our teas are carefully selected and safe to use during pregnancy and breastfeeding. That said, if you have specific concerns or medical conditions, we always recommend speaking with your doctor before adding anything new to your routine.
What is the lymphatic system and why does it matter?
Your lymphatic system is a vital part of your body’s natural detox and immune function, but it’s often overlooked. It works closely with your circulatory system, digestive system, and nervous system to remove waste, reduce inflammation, regulate fluid levels, and protect you from illness.
When your lymphatic system flows well, everything else works better: you feel lighter, clearer, less bloated, and more energized. When it’s stagnant, toxins build up and that can show up as puffiness, fatigue, dull skin, or even a lowered immune response.
Caring for your lymphatic system isn’t just about looking good, it’s foundational to how you feel and function every day.
How do I know if my lymphatic system is stagnant?
Signs can include bloating, puffiness, fatigue, dull skin, or a sense of heaviness in your body.
What are the benefits of daily lymphatic self-care?
Better digestion, reduced bloating, more sculpted appearance, clearer skin, boosted immunity, and an overall sense of calm and clarity. When you keep your lymphatic system healthy, you naturally feel more in tune with your body.
Do I need a professional to get results?
Not at all. That’s why Hello Lymph exists, to give you the tools to create results at home, with expert-level support and guidance.
Where can I learn how to do self-lymphatic massage?
Visit our Tutorial Page for simple, guided videos created by our founder Rebecca Faria herself. Check out also our instagram pages @hellolymph and @detoxbyrebecca for more content and tutorials.
When is the best time to do lymphatic massage?
This depends on your body and schedule, but many people love doing it in the morning to reduce puffiness or in the evening as a way to wind down. There’s no wrong time, what matters is consistency.
How often should I do self-massage?
Even 2–3 times a week can make a difference, but for deeper, long-term results, daily rituals work best. Our Massage Cream was made to support frequent use without irritating the skin.
How long should each self-massage take?
It can be as quick as 5–10 minutes or as long as you’d like. We have short tutorials on our instagram @hellolymph to help you create a sustainable routine.
Who is Rebecca Faria?
Rebecca is a Brazilian lymphatic drainage expert and founder of Hello Lymph and Detox by Rebecca. With over 15 years of experience, her method is trusted by celebrities and wellness lovers worldwide.
What makes Hello Lymph different?
We’re focused entirely on your lymphatic system. Every product is created by an expert, designed for daily use, and rooted in science and ritual, not trends.
Are your products made with clean ingredients?
Yes. Every formula is crafted with purpose using thoughtfully chosen, safe ingredients that support your body.
Are you affiliated with Detox by Rebecca?
Hello Lymph is a separate brand created by the same founder. Some of our products, like the teas, originated at Detox by Rebecca and are now available here.
Will you be launching more products soon?
Yes! More ritual-supporting products are on the way. Sign up for our newsletter and follow us on instagram @hellolymph so you don’t miss a thing.
How can I stay updated on launches and tips?
Follow us on Instagram @hellolymph and subscribe to our email list for exclusive updates, how-to guides, and early access.
